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To Order by Mail
call, email, or write before ordering to make sure item is still
available, and to get the cost for shipping (we charge actual cost).
Then print out our order form,
ORDER FORM ,
fill in the information, enclose your check for the full amount (in
U.S. dollars), and
Please call or email before ordering to make sure item is still available, and to get the cost for shipping (we charge actual cost). You can pay online using PayPal. You don't need to have a PayPal account to order using your Visa, Master Card, Discover, or American Express card. We will email you instructions on how to order/pay online.
Email us or call us at 1-906-644-2598 [eastern time between 9:00 am and 7:00 pm]. We are two active people who are outside or gone a fair amount so we may not be available when you call. If you leave your phone number, name and when is the best time to get in touch with you we'll call back as soon as we can. We usually check our email daily so unless we're off on an adventure for several days our reply should be reasonably prompt.
Art is a hands-on-eyes-on endeavor for both the artist and the observer. Making a piece is only part of the process; having someone truly appreciate the work helps bring it together. We are happy to sell our work, and will try to make it as easy as possible to order. Ideally all transactions would be done in person, but given the reality of our wide ranging world, we will do the best we can long distance. If you live within driving distance we can often arrange a convenient meeting spot for personal delivery.
Though we strive to keep our website up-to-date there may be a delay between the time a piece is sold and updating the pages. Please call, email, or write us for availability or with any questions you may have. All work is 100% guaranteed. If you are not satisfied with a piece when you receive it, you can return it to us in original condition, packed carefully as it was shipped to you, via insured UPS or FedEx or Priority Mail within seven days for a full refund of the purchase price of the item.
Delivery Time: Orders are shipped via UPS or Priority Mail. Artwork will be shipped when payment has cleared (usually ten business days if by check, one to three days if with credit card). Pieces that are currently on exhibit in a show will be shipped when the show has ended (that would be noted on the website by the piece). Delivery time varies depending on where you are located (we are in the Upper Midwest). We will send you the UPS or USPS tracking number so you can track the shipment.
Shipping charges: Shipping charge is the actual cost to ship, which varies depending on where you are located and the item being shipped. We will let you know the cost when you contact us and before you pay. Generally, shipping outside of the continental USA is prohibitively expensive.
GIFTS and GIFT CERTIFICATES: Please let us know if the item you are purchasing is a gift so we can handle it appropriately (we will send the invoice to you and not include it in the package). Custom, hand painted Gift Certificates are available for any amount and can be used for artwork and/or books. Click HERE to see samples of the certificates.
When you order a Gift Certificate, please include the name of the person(s) the Gift Certificate should be made out to, the amount, and where it is to be sent. If you would like us to send it directly to the recipient, please indicate who we should say it is from and any special message you would like included. You may choose from the hand painted designs pictured on the Gift Certificate page or we will pick one for you.
You can order Gift Certificates by mail or contact us for instructions on how to order online using your credit card or PayPal account.
Damage in Shipment: Though we've never had a piece damaged in shipment, it can happen. Be sure to fully inspect your package when it is delivered. Any external evidence of loss or damage must be noted on the paper which you sign on receipt. If not noted, claims may be denied by the carrier. If you find damage within when you open the box be sure to report the damage and file a claim immediately (the same day) with the carrier (UPS or FedEx or USPS). Then contact us so we can help you decide what can be done with the damaged artwork. Hopefully this is something none of us will ever have to deal with.
Who is ManyTracks? It's the two of us, Steve Schmeck and Sue Robishaw. We have been (and continue to be!) having a good time living the green/sustainable/'simple' life on our homestead in Michigan's Upper Peninsula for about forty years. We began hand carving wooden spoons our first winter here in 1978 and haven't stopped yet, though our individual art has taken many different directions in the years since in addition to the handcarved spoons. The "Art Gallery" is simply the online representation of our individual artwork and is not a brick-and-mortar store.
HOWEVER, some of our artwork is available at the Lake Effect Art Gallery in Manistique, part of the non-profit Lake Effect Community Arts. It's a great local Gallery so if you are in the area be sure and stop in and check it out. More info at: www.lakeeffectarts.org/
Questions: If you have any questions or problems ordering, call us at 1-906-644-2598 [eastern time between 9:00 am and 7:00 pm], or email firstname.lastname@example.org, or write us a note. We'll do our best to get back to you in a timely manner.
Thank you for your interest in our work! Sue and Steve